Returns and Warranty Policy — Blessing Lights

At Blessing Lights, we want your shopping experience to be safe, clear, and transparent. All warranty claims, returns, replacements, reshipments, and refund requests are subject to the conditions described below.

60-Day Limited Warranty

Blessing Lights offers a 60-day limited warranty beginning on the date the order is marked as delivered by the carrier.

This warranty covers eligible manufacturing defects and product-related issues, subject to inspection, verification, and the conditions established in this policy.

The 60-day warranty does not constitute an unconditional 60-day return period and does not allow customers to use the product and later return it simply because they changed their mind or no longer want it.

When a return is required or authorized, the product must meet all applicable conditions, including:

• The product must be unused.
• The product must be clean and in its original condition.
• The original box and packaging must be intact and in good condition.
• All original components must be included.
• All accessories, controllers, cables, connectors, clips, hooks, mounting accessories, adhesives, fasteners, or other items originally supplied with the product must be included and in their original condition.
• No component may be missing, altered, damaged, excessively handled, installed, modified, or replaced.
• Proof of purchase must be provided.
• The customer must obtain written authorization from Blessing Lights before returning any product.

Products that have been used, installed, altered, modified, damaged, incompletely returned, or show signs of improper handling may not qualify for return or refund.

Normal deterioration, depletion, loss of adhesion, or wear of mounting materials, adhesives, clips, hooks, accessories, or similar consumable components resulting from installation or use is not considered a manufacturing defect.

Products Damaged Upon Arrival

If your product arrives with visible physical damage, a manufacturing issue, missing components, an incorrect product, or shipping-related damage, you must contact Blessing Lights within 3 calendar days after delivery.

To evaluate the claim, we may require clear photographs and/or videos showing:

• The complete product.
• The original box and packaging.
• The shipping label.
• All included components and accessories.
• The specific damage, defect, or issue being reported.

Photos and videos must clearly allow us to identify and evaluate the reported issue.

Claims regarding visible shipping damage or damage present upon arrival that are submitted after the 3-calendar-day period may not be eligible for coverage.

If the claim is approved, Blessing Lights may provide an appropriate resolution depending on the circumstances, including replacement, reshipment, exchange, store resolution, or refund.

Manufacturing or Functional Issues

If a customer reports that a product is not operating correctly, Blessing Lights may require reasonable troubleshooting before approving a warranty claim, replacement, reshipment, or refund.

Depending on the issue, the customer may be asked to:

• Provide photographs or videos demonstrating the problem.
• Confirm that the product has been properly connected and powered.
• Test the controller, remote control, app, connections, cables, or other components.
• Follow reasonable troubleshooting instructions provided by Blessing Lights.
• Provide additional evidence reasonably necessary to identify the cause of the issue.

Failure to provide sufficient evidence or complete reasonable troubleshooting steps may prevent us from verifying the claim.

A functional issue caused by incorrect installation, improper electrical connection, incompatible equipment, misuse, modification, environmental exposure, or another circumstance outside the product's intended specifications is not considered a manufacturing defect.

Indoor and Outdoor Use

Certain Blessing Lights products are designed for both indoor and outdoor placement.

However, outdoor use does not necessarily mean that every component of the product is waterproof or suitable for direct exposure to rain, standing water, excessive moisture, storms, snow, extreme heat, extreme cold, or other severe environmental conditions.

Unless the specific product documentation expressly states otherwise, customers should take reasonable precautions to protect electrical components, connectors, controllers, power supplies, plugs, and other sensitive components from direct exposure to water or extreme weather.

The warranty does not cover damage caused by:

• Direct exposure to water or excessive moisture beyond the product's stated specifications.
• Heavy rain, flooding, snow, storms, or severe weather.
• Extreme temperatures or environmental conditions.
• Improper outdoor installation.
• Failure to adequately protect electrical components.
• Use under conditions inconsistent with product instructions or specifications.

Installation and Surface Responsibility

Customers are responsible for determining whether the installation location and surface are appropriate for the product and its mounting accessories.

Blessing Lights is not responsible for damage to:

• Walls.
• Paint.
• Wallpaper.
• Windows.
• Glass.
• Doors.
• Balconies.
• Railings.
• Ceilings.
• Furniture.
• Exterior finishes.
• Interior finishes.
• Other surfaces or property.

We are also not responsible for insufficient adhesion, surface incompatibility, deterioration of adhesives or mounting materials, or damage resulting from installation, removal, repositioning, environmental conditions, or improper mounting.

Different surfaces, temperatures, humidity levels, finishes, dust, dirt, texture, and environmental conditions may affect the performance of adhesives, hooks, clips, or mounting materials.

Customers are responsible for ensuring that the product is installed securely and appropriately for their specific environment.

Appearance, Brightness, Colors, and Visual Expectations

Personal preference or subjective expectations regarding the appearance of the product are not considered manufacturing defects.

This includes dissatisfaction relating to:

• Brightness.
• Color appearance.
• Light intensity.
• Visual effects.
• Patterns.
• Perceived size.
• Placement.
• Coverage.
• How the lights appear in a particular room, window, balcony, house, building, or environment.

Lighting appearance may vary depending on ambient light, surroundings, viewing distance, installation method, screen or camera representation, surface colors, room dimensions, and other environmental factors.

Such subjective differences do not by themselves qualify the product for a return, warranty claim, replacement, or refund.

Lost Packages

A package may be considered potentially lost when its tracking information has not received a meaningful update for more than 15 days.

In these cases, Blessing Lights may review the shipment status with the carrier, supplier, or logistics provider.

If the shipment is confirmed as lost, Blessing Lights may arrange an appropriate resolution, including reshipment or replacement.

A delay alone does not automatically mean that a package has been lost.

Cases That May Be Eligible for Replacement, Reshipment, or Refund

A claim may be eligible for review when:

• The customer received an incorrect product.
• A required component was missing when the package arrived and was reported within the applicable claim period.
• The package has been confirmed lost.
• The product arrived damaged and the issue was reported within 3 calendar days with sufficient photographic or video evidence.
• The product has a verifiable manufacturing defect covered by the 60-day limited warranty.
• Another issue is expressly approved by Blessing Lights in writing.

Eligibility does not automatically guarantee a refund. The appropriate resolution will be determined after reviewing the individual case.

Cases Not Eligible for Return, Warranty, Replacement, Reshipment, or Refund

Except where otherwise required by applicable law, claims may be denied in situations including:

• The customer changed their mind.
• The customer no longer wants the product.
• The customer simply does not like the product.
• The customer is dissatisfied with subjective aspects such as brightness, colors, effects, appearance, placement, or perceived size.
• The product has been used when an unused return is required.
• The product has been installed and cannot be returned in its original condition.
• The product is dirty, damaged, altered, modified, dismantled, cut, repaired, or otherwise changed.
• Components or accessories are missing.
• Original packaging is missing or damaged.
• Mounting materials, clips, hooks, adhesives, connectors, or other included components have been used, consumed, lost, or damaged.
• Damage resulted from incorrect installation.
• Damage resulted from improper electrical connection.
• Damage resulted from an incompatible power source, adapter, electrical system, or accessory.
• Damage resulted from misuse, accidents, falls, impacts, negligence, or improper handling.
• Damage resulted from exposure to water, excessive moisture, severe weather, or environmental conditions beyond the product's specifications.
• Damage resulted from outdoor use inconsistent with the instructions or reasonable precautions described in this policy.
• The customer failed to follow reasonable troubleshooting instructions.
• The customer did not provide sufficient photographs, videos, or other requested evidence.
• The customer requests cancellation after the order has already been processed or shipped.
• Delivery failed because the recipient could not be contacted or located.
• The package was not collected within the carrier's required timeframe.
• The customer provided an incorrect, incomplete, inaccessible, or otherwise undeliverable address.
• The carrier marked the package as delivered.
• The product was returned without prior written authorization from Blessing Lights.
• The product was sent to an address not authorized by Blessing Lights.
• The product was shipped to a location where logistical limitations prevent the requested after-sales service.

Free Gifts, Bonus Items, and After-Sales Items

Complimentary products, free gifts, bonus items, promotional extras, replacement accessories, goodwill items, and other products supplied without a separate purchase price are not eligible for monetary refunds.

The value of a free or complimentary item cannot be converted into cash, refunded, credited, or deducted from the price of another product.

If an eligible complimentary item arrives damaged or incorrect, Blessing Lights may, at its discretion and depending on availability, offer an appropriate replacement or other resolution.

Items provided as part of an after-sales resolution are also not independently refundable unless expressly agreed otherwise in writing.

Delivery Responsibility

The customer is responsible for providing a complete, accurate, and accessible shipping address when placing an order.

Once the carrier marks the package as delivered, Blessing Lights will generally consider its delivery obligation fulfilled.

Blessing Lights is not responsible for:

• Packages marked as delivered that the customer subsequently claims were not received.
• Packages received by another person at the delivery address.
• Packages delivered to reception desks, mailrooms, household members, building staff, neighbors, or other authorized or customary recipients.
• Packages not collected on time.
• Failed delivery attempts caused by recipient unavailability.
• Failed deliveries caused by incorrect, incomplete, or inaccessible addresses.
• Losses or additional expenses resulting from incorrect information supplied by the customer.

Customers should first check the delivery location, household members, neighbors, reception areas, mailrooms, and carrier information when tracking indicates that a package has been delivered.

If an order is returned because of an incorrect address, failed delivery, refusal, failure to collect the package, or another circumstance attributable to the customer, the customer may be responsible for any applicable reshipping costs.

Address Changes

Customers are responsible for carefully reviewing their shipping information before completing an order.

Blessing Lights does not guarantee that an address can be changed after an order has been confirmed.

Once an order has entered processing, fulfillment, or shipping, an address modification may no longer be possible.

Blessing Lights is not responsible for delivery problems resulting from information originally provided incorrectly by the customer.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

We cannot guarantee cancellation once an order has entered fulfillment or processing.

Orders that have already been shipped cannot be cancelled.

Refusing delivery does not automatically create eligibility for a refund.

Return and Warranty Process

To begin a claim, return request, or warranty request, contact:

Email: lpluserl97@gmail.com
Phone: +591 72682162

Please include your order information and a clear explanation of the issue.

When applicable, Blessing Lights may request photographs, videos, packaging images, shipping labels, troubleshooting information, or other evidence reasonably necessary to evaluate the request.

Do not return any product before receiving written approval and return instructions from Blessing Lights.

Unauthorized returns may be rejected.

Return Instructions

If a return is approved, Blessing Lights will provide written instructions explaining how and where the product must be returned.

The appropriate return destination may vary depending on:

• The customer's location.
• The product.
• The nature of the claim.
• The supplier or logistics provider.
• The available return facilities.
• Other operational considerations.

A return may therefore be directed to a logistics center, authorized supplier, warehouse, returns facility, or another address designated by Blessing Lights.

Do not send a product to the address shown on the original shipping package unless Blessing Lights specifically instructs you to do so.

Products sent without authorization or sent to an incorrect address may be rejected, and any resulting costs will be the customer's responsibility.

Unless Blessing Lights expressly agrees otherwise in writing, return shipping costs are the customer's responsibility.

Any tracking number or shipping receipt requested by Blessing Lights should be retained until the case has been fully resolved.

Inspection of Returned Products

Receiving a returned product does not automatically mean that the return or refund has been approved.

Returned products may be inspected to verify:

• Product condition.
• Evidence of use.
• Missing components.
• Missing accessories.
• Damage.
• Alterations.
• Installation.
• Packaging condition.
• Compliance with the approved return instructions.
• The issue originally reported by the customer.

If the product does not meet the applicable return or warranty conditions, the claim may be rejected.

Refunds

When a refund requires the return of a product, the refund will normally be considered only after the returned product has been received and inspected.

We will notify the customer whether the refund request has been approved or rejected.

If approved, the refund will be issued to the original payment method within up to 10 business days after approval.

Once Blessing Lights initiates the refund, additional processing time may be required by the customer's bank, card issuer, payment provider, or financial institution.

Blessing Lights is not responsible for delays caused by external banks, card networks, payment processors, or financial institutions.

Shipping charges, return shipping costs, and other non-refundable charges will not be refunded unless Blessing Lights expressly approves otherwise or applicable law requires otherwise.

International Orders

This policy applies to orders shipped within the United States and to international orders.

International shipping may involve additional logistical limitations, carrier restrictions, longer transit times, customs procedures, local delivery requirements, or limited after-sales options.

For remote regions, islands, or destinations with limited logistics infrastructure, certain replacement, reshipment, return, or after-sales options may not be available.

Any authorized return must be sent only to the address provided by Blessing Lights in writing.

Unless expressly agreed otherwise, the customer is responsible for authorized return shipping costs.

Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded under applicable law.

Where mandatory consumer-protection laws provide rights beyond those described in this policy, those mandatory rights will apply.

Contact

For questions, returns, warranty requests, or product-related claims, contact:

Blessing Lights
Email: lpluserl97@gmail.com
Phone: +591 72682162